ARRIVAL PROCEDURE AND PAYMENT
Your e-mail booking confirmation contains all details for the check-in and guidelines for your arrival. Please print the confirmation and take it with you, it contains all the information you need about the arrival. If you were unable to provide your estimated time of arrival while placing the booking, please let us know when you expect to arrive no later than three days prior to your arrival date. This enables us to ensure you can check in promptly upon arrival.
On the day of arrival, the property will be available as from 14:00 o’clock. If for any reason you arrive earlier, please let us know in advance so that we might try to accommodate you before the check in time.
Please note that late accommodations, after 21:00 hours as well as the early check-out before 8:00 a.m., have a surcharge of 15 euro to be paid in cash on arrival
The price for the stay in the apartment has to be paid by the client in CASH upon arrival unless otherwise agreed in writing with the management.
The property has to be evacuated at 12:00 o’clock on the day of departure, unless otherwise agreed in writing with the management.
The client is obliged to return ALL sets of keys at the end of the rental period.
There is no minimum stay for our apartments
SECURITY DEPOSIT AND VALIDATION
In some cases we may require a security deposit. It covers the cost of any damages caused to the apartment and furniture during your stay, except for a normal wear. The deposit will be refunded to you on the day of your departure after we make sure that everything in the apartment is in order.
A valid credit card is required to guarantee the reservation in the event of a late cancellation or no show. We reserve the right to validate or pre-authorize your card to ensure that the card is valid and has sufficient funds. The credit card information is sent through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.
DURING YOUR STAY
Needless to say you are expected to treat the accommodation you are renting and all of its equipment with care. Any specific rules and regulations of the accommodation and its surroundings have to be respected at all times. You are also expected to be considerate of and behave respectfully towards your neighbors. If any damage is done to the accommodation or its equipment, please contact the owner or the guardian immediately, so that repairs can be taken care of immediately.
We ask you to keep the noise down in the late hours / between 22.00 and 8.00 / as these apartments are situated in residential buildings and the nightly rest of other inhabitants must be respected. If neighbors complain and the Police are called because of parties and loud music, it can result in immediate eviction regardless of the time of day or night. This will also result in loss of prepaid rent and you will have rescinded any right to compensation.
CLEANING
The accommodation will be cleaned prior to your arrival and will not be cleaned during your stay. When leaving, the client is obliged to leave the apartment in a reasonable condition. We can arrange for the accommodation to be cleaned on your request during your stay for an additional fee of 15 euro per cleaning.
NUMBER OF GUESTS
The client will inform Prime Rentals of the number of guests included in the booking. Unless otherwise agreed by Prime Rentals, only the number of persons indicated by the client in the booking shall be authorized to use the accommodation. The number of persons who can use the accommodation may not exceed the number of persons allocated for each accommodation, excepting children less than three years of age. In the event of any infringement of the aforementioned obligations, Prime Rentals is entitled to require you to leave the accommodation, you will loose your prepaid rent and you will have rescinded any right to compensation.
AMENDMENTS
In the event that Prime Rentals cannot provide you, the client, with the particular apartment that was booked, Prime Rentals will endeavor to find accommodation of similar characteristics subject to availability. In these circumstances you, the client will not be required to pay more than stated in the original booking. In the event that no agreement can be reached as to alternative accommodation, a full refund will be made by Prime Rentals. Prime Rentals will not be liable for further claims by the client.
OTHER CONDITIONS
In the event that substancional damage occurs on, or to a property, as a result of the inadvertent or deliberate action of clients, repair or rectification of such damage will be fully chargeable to the client's account and Prime Rentals reserves the right to immediately vacate the property in question.
CANCELLATION
If you decide to cancel your reservation we ask you to inform us at least 3 days before the date of arrival.
If the client decides to reduce their stay, they will be charged 25 % of the rental price for the cancelled days.
LIABILITIES
Neither Prime Rentals nor the owner of the accommodation shall be liable for any direct or indirect damages that may arise as a consequence of your use of the accommodation, including without limitation, damages, insurance, and losses because of fire, robbery or criminal behavior.
We endeavor to ensure that our clients have a safe and enjoyable stay during their visit in Sofia. However, we cannot be held responsible for any accidents, injuries, or damages involving or caused by clients during their stay at one of our properties.
OUR WEB SITE
OUR WEB SITE
All accommodation descriptions and information is supplied by the apartments featured. Whilst Prime Rentals do their utmost to maintain accuracy and to check details wherever possible, Prime Rentals cannot be held liable for any errors or omissions that may arise.
Prime Rentals also reserve the right to change information published on the site at any time including rates, descriptions and photographs. Prime Rentals makes no warranty or representation about the fitness or suitability of any product or service advertised on this web site.
Prime Rentals reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
These terms do not affect consumer statutory rights
PRIME ESTATES LTD.
36 "Antim I" Street, 1303 Sofia,Bulgaria
CEO: Mr. Vassil Shoukerov
Company reg.No 175048832 / VAT No: BG175048832
tel: + 359 2 490 2435; fax: + 359 2 490 2436
Bank Details: Raiffeisen Bank, Sofia
Beneficiary: Prime Estates Ltd.
IBAN: BG68RZBB91551029742603 / BIC: RZBBBGSF